This Privacy Policy explains how HealthProject.com.au ("we", "our", or "us") handles information in connection with our free GP directory service. We are committed to protecting your privacy and handling your information transparently.
2. Who We Are
HealthProject.com.au is operated by CDM College Pty Ltd (ABN: 39 693 850 029) as a non-commercial educational initiative to improve healthcare access for travelling Australians. Our mission is to make finding healthcare easier while maintaining privacy.
3. Information We Collect
We collect minimal anonymous information:
Search queries: Suburb, postcode, or service type searches (not linked to individuals)
Website analytics: Basic, anonymous usage statistics (pages visited, time on site) to improve our service
Contact information: Only if you choose to email us at info@healthproject.com.au
Practice information: For GP practices claiming their profile, we collect verification details (AHPRA numbers, practice contact details)
We do NOT collect:
Personal health information or medical records
Names, addresses, or contact details of directory users
Financial information, credit card details, or payment information
Sensitive personal data (ethnicity, religion, political views, etc.)
Location data beyond the suburb/postcode you search for
4. NHSD Data Usage (Planned)
Upon receiving formal approval, our directory will display practice information sourced from the National Health Services Directory (Healthdirect Australia). We plan to:
Access this data through official NHSD APIs with proper authorization
Display NHSD data with clear attribution
Not modify core NHSD practice information
Regularly synchronize data to maintain accuracy
Access NHSD data through official APIs with proper authorization
Display NHSD data with clear attribution on every page
Do not modify or alter core NHSD practice information
Regularly synchronize data to maintain accuracy
Separate NHSD data from any user-submitted information
5. How We Use Information
To provide and improve our free GP directory service
To understand general usage patterns (e.g., most searched suburbs) to improve our service
To respond to inquiries sent to info@healthproject.com.au
To verify GP practices claiming their profiles
To comply with legal obligations and respond to lawful requests
6. Data Storage and Security
We implement appropriate technical and organizational measures to protect information:
Search data is anonymized and aggregated - we cannot identify individual users
No personal user information is stored in our databases
Regular security reviews and updates of our systems
Secure hosting infrastructure with industry-standard protections
Access controls limiting who can view any stored data
Regular backups to prevent data loss
7. Third-Party Services
We use minimal third-party services essential for our operation:
Website hosting: Secure hosting service for our website
Email service: To receive and manage inquiries at info@healthproject.com.au
NHSD API: As our primary, authorized data source
Mapping service: For displaying practice locations (e.g., Google Maps)
These services have their own privacy policies, and we select providers with strong privacy commitments.
8. Your Rights
Under Australian privacy laws, you have the right to:
Access any personal information we hold about you
Request correction of any inaccurate, outdated, or incomplete information
Make a complaint about our privacy practices
Withdraw consent for any specific data processing
Understand how your data is being used
9. GP Practice Information
For GP practices listed in our directory:
Core practice information comes directly from the NHSD database
Practices can contact us to claim their profile and provide supplementary information
We verify practice representatives through AHPRA numbers and practice validation
We maintain clear separation between official NHSD data and practice-provided updates
Practices can request removal of any supplementary information they have provided
10. Cookies and Tracking
We use minimal, essential cookies for website functionality. We do not use tracking cookies for advertising or profiling. You can control cookies through your browser settings.
11. Children's Privacy
Our service is not directed at children under 16. We do not knowingly collect information from children.
12. Changes to This Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when changes were made. We encourage you to review this policy periodically.
13. Contact Us
For privacy inquiries, concerns, or to exercise your rights: