The National Privacy Principles outlined in the Privacy Act set the standard for how private sector organizations are to handle personal information. Commercial Health Project is committed to complying with this standard. As part of our commitment, this Privacy Policy Statement will outline how Commercial Health Project manages the personal information it holds about its clients and their staff.


Openness
When collecting personal information, Commercial health Project will, where possible, state the purpose for its use, to whom it may be disclosed and how you can request access to the information.

Purpose for Collecting Information
Commercial Health Project only collects information it needs. Commercial Health Project is in the business of providing health management services to corporations and their staff. Its services include and are not limited to:
•    Provision of onsite corporate health clubs & related services
•    Health promotion activities & events
•    Health screenings
•    Corporate health auditing
•    Massage

To effectively provide such services Commercial Health Project need to collect certain personal information to ensure the health and safety of individuals partaking in its services and to assist in determining the type of services it should be providing for a particular client.

Type of Information Requested
Personal information Commercial Health Project may request includes and is not limited to:
•    Name, address, phone number(s)
•    Date of birth
•    Health information
•    Preference for particular activities and/or events
•    Feedback on services

Commercial Health Project attempts to collect all information directly from you. It may also obtain information from other sources from time to time. If you choose not to provide particular information requested that Commercial Health Project require to provide its services effectively, it may not be able to provide the service(s) as intended.

Use of Personal Information
Commercial Health Project uses the collected information to be able to effectively provide its intended service(s). This includes and is not limited to:
•    Effective exercise prescription
•    Ongoing health monitoring
•    Selection of various activities and services to offer clients and their staff
•    Identify health risk factors for individuals
•    Identify health risk areas for companies
•    Satisfy client needs and expectations
•    Assess client satisfaction via feedback
•    Provide various information pertaining to Commercial Health Project and its services

Disclosure
To be able to effectively provide our service(s), Commercial Health Project may disclose information to (and not limited to):
•    Other areas within Commercial Health Project
•    Contractors
•    Where required by law to relevant authorized bodies
Where Commercial Health Project contract services to third parties to provide services on its behalf, Commercial Health Project will take reasonable steps to protect the privacy of all information disclosed. Where possible Commercial Health Project request such contractors to comply with the National Privacy Principles and Commercial Health Project’s Privacy Policy Statement.

Data Quality
Commercial Health Project will take reasonable steps to ensure that personal information it collects, houses, uses and discloses is accurate and correct. It does so via its own internal quality system and auditing procedures.
Commercial Health Project ask that you contact them if you believe any information it houses is incorrect so as it can make the necessary changes.

Personal Information Storage and Security
Personal information collected is stored in a combination of secure electronic and hard copy based files. All reasonable steps are taken to ensure the protection of personal information from misuse, loss and unauthorized access. Such steps include and are not limited to:-
•    Secure lockable filing cabinets
•    Lockable storeroom / offices
•    Limited access via keys and/or security cards
•    Passwords & firewalls
•    Virus protection

Information is kept for as long as deemed appropriate to be able to provide the intended service or by law. Once the information is deemed ‘no longer required’ Commercial Health Project will de-identify personal information and/or securely destroy information.

Commercial Health Project Staff Training on Privacy
All Commercial Health Project staff are made aware of the company’s Privacy Policy Statement. Training is provided to ensure that all staff understands the importance of privacy and how personal information is to be handled in accordance with the National Privacy Principles. Intentional breach of Commercial Health Project Privacy Statement will result in disciplinary action, including dismissal.

Information Access
Commercial Health Project and/or any of its managed facilities may be contacted to request a copy of personal information housed. Based on the nature of the request, we may request that relevant forms be completed and in certain cases – as permitted by law – a charge may apply. You will be informed of this at the time of your request.

Complaints
If you have a complaint based on a breach of Commercial Health Project Privacy Statement and/or the National Privacy Principles you may contact Commercial Health Project head office on Ph: 03 9497 5707 to register your complaint. All complaints will be investigated and you will be contacted in due course on the outcome.

Contact Us
You may contact us with regards to any issue pertaining to Commercial Health Project Privacy Policy via:
Phone – 03 9497 5707
Fax – 03 9497 5707
Mail – PO BOX 2293 East Ivanhoe VIC 3079
Email - info@healthproject.com.au